Topic: “How We Communicate”

Don't Be a Seagull

Managers and Seagulls

Bad managers and seagulls have a lot in common. Seagulls are bad. Nobody likes them, and you should avoid being one. I’ll explain why, but first let me add some context: Before I was promoted into management, I led a small team as their technical… Read More »

Good, Fast, or Cheap: Pick Two

Good, Fast, or Cheap: Pick Two

When it comes to building products (or anything, really), there is an old saying: You can build it fast, cheap, and high quality, but you can’t have all three at once. You can have all three eventually, but the first version of the product can… Read More »

Get Team Buy-In

Always Always Always Get Team Buy-In

The reality is that teams can’t always get to do what they want to. Despite their best intentions, they just don’t have the 50,000 foot view required to know why one thing might be more important than another. We tell teams that we want them… Read More »

The Curse of Knowledge

The Curse of Knowledge

Here’s a fun little experiment you can try with the team: Think of a well-known song that anyone would know. Twinkle Twinkle Little Star, for example. Now, without telling anyone what song it is, tap it out with your finger or clap the rhythm. See if… Read More »

47 Ronin

Great Management Requires Great Storytelling

I am not a Japanese culture aficionado, but I appreciate the stories I hear about an ancient code of conduct called Bushido, which originated with the ancient samurai. The Bushido code consists of eight virtues that relate pretty closely to what it means to be an… Read More »

Communication is Vital

Poor Communication is a Management Problem

Sit back and imagine this story with me for a moment. It’s a situation I think we can all imagine finding ourselves in at one time or another: Work has been incredibly stressful lately. Its been a long week, and you’re wiped. You’ve been looking forward… Read More »